Refund policy

SongScape Return and Refund Policy

Change-of-mind returns

You can cancel an order for standard framed or unframed art prints within 14 days after delivery, without giving a reason. Once you notify us, you have a further 14 days to send the items back.

This applies to our standard catalogue prints, including discounted items, even when they are printed after you place your order.

How to request a return

Email hello@songscape.co.uk with your order number or other proof of purchase and tell us which items you wish to return.

We will provide the appropriate return address and instructions. Please contact us before posting your item so we can direct it to the correct location. You do not need to wait for our approval to exercise your statutory right to cancel.

Condition and packaging

You may unpack and inspect your print as you would in a shop. Please handle it carefully and return it securely packaged, preferably using the original protective packaging.

We may reduce a change-of-mind refund to reflect any loss in value caused by handling beyond what is necessary to establish the item’s nature, characteristics and function. This does not affect your rights concerning faulty or incorrectly supplied goods.

Return postage

You are responsible for the direct cost of return postage when you change your mind. We recommend using a tracked service and retaining proof of posting.

For damaged, faulty or incorrect items, we will arrange a suitable return method where necessary and cover reasonable return postage costs.

Damaged, faulty or incorrect items

If your print arrives damaged, faulty or differs from what you ordered, please email hello@songscape.co.uk as soon as reasonably possible with your order number and a description of the issue. Where possible, include photographs of the print and packaging to help us investigate.

We will provide an appropriate remedy in accordance with your consumer rights. This may include a refund, replacement or repair, depending on the circumstances. The change-of-mind return window does not limit your rights concerning faulty goods.

Personalised and bespoke artwork

The change-of-mind cancellation right does not normally apply to artwork made to your individual specifications or clearly personalised for you. We will identify these products before purchase.

Standard catalogue prints are not treated as personalised simply because they are printed to order. Your rights concerning damaged, faulty or incorrectly described items still apply.

Refunds

Refunds will be made to your original payment method.

For a change-of-mind cancellation, we will refund you without undue delay and no later than 14 days after receiving the returned goods or evidence that you have sent them back, whichever is earlier.

When you cancel your entire order, we will also refund any standard outward delivery charge you paid. Any additional cost for an upgraded delivery service is not refundable. Where delivery was free, no outward delivery charge will be deducted from your refund.

Your bank or payment provider may take additional time to display the refund.

Exchanges

If you would like a different print or format, contact us at hello@songscape.co.uk. We can guide you through returning the original item and placing a new order.

Your consumer rights

Nothing in this policy limits your statutory consumer rights. Where applicable local law provides additional rights, those rights remain unaffected.

Contact

For return, cancellation or refund enquiries, email hello@songscape.co.uk.