Terms of service
SONGSCAPE TERMS OF SERVICE
1. About SongScape
SongScape operates in the United Kingdom. We sell music-inspired framed and unframed art prints through songscape.co.uk.
In these terms, “we”, “us” and “our” mean SongScape. “You” means the person using our website or purchasing from us.
Our store is hosted by Shopify. Your purchases are made directly with SongScape.
You can contact us at [hello@songscape.co.uk](mailto\:hello@songscape.co.uk). Our business contact details are available through the Contact information link on our website.
These terms apply alongside our Return and Refund Policy, Shipping Policy and Privacy Policy, available through our website’s policy links. Nothing in these terms limits your statutory consumer rights.
2. Using our website
You must provide accurate contact, payment and delivery information when placing an order.
You must be legally able to enter into a purchase contract or have permission from a parent or guardian.
If you create an account, keep your login details secure and contact us if you suspect unauthorised access.
You must not use our website for unlawful purposes, submit fraudulent orders, distribute malicious software or attempt to bypass its security measures.
3. Our products
SongScape sells art prints inspired by music. Each product page describes the artwork, available sizes, materials and framing options.
Please check your selected size and whether your order includes a frame before purchasing. Room photographs and mockups illustrate how artwork may look when displayed; use the stated dimensions to assess its actual size.
We aim to represent our prints accurately. Screen settings, lighting and printing processes may cause minor differences in colour or appearance. This does not affect your right to receive goods that match their description and are of satisfactory quality.
Unless a product page expressly states otherwise, our artwork is independently created and is not official merchandise or endorsed by the named artist, songwriter or rights holder.
4. Placing an order
Please check your order details carefully before submitting payment.
We will email you to confirm your order. A contract is formed when we confirm acceptance of your order. If an initial email only acknowledges receipt, acceptance will occur when we send a separate acceptance or dispatch confirmation.
If we cannot fulfil an order, we will contact you and refund any payment taken for the unavailable items.
If you notice an error in your order, email [hello@songscape.co.uk](mailto\:hello@songscape.co.uk) promptly. We will try to accommodate changes, although production may already have started. This does not affect any statutory cancellation rights you have.
5. Prices and payment
The applicable product price and currency are shown before you complete your purchase. Any delivery charges and taxes we collect will also be shown at checkout.
Where free delivery applies, this will be indicated on our website or at checkout.
We may change prices or promotions for future orders. Changes do not alter the agreed price of an order we have already accepted.
You must be authorised to use the payment method supplied.
For international orders, any import duties or charges not collected at checkout may be payable under the destination country’s rules. Contact us before ordering if you need clarification.
6. Production and delivery
Our prints may be produced to order and fulfilled through production and delivery partners, including Gelato. SongScape remains responsible for your purchase and customer service.
Available delivery destinations, charges and estimated production and delivery times are shown on our website or at checkout.
Delivery estimates are not guaranteed unless we expressly agree a delivery date with you. If a significant delay occurs, we will provide an update and explain your options. Your statutory rights concerning late or missing deliveries remain unaffected.
For consumer orders using a delivery service we arrange, the goods remain our responsibility until you, or a person you nominate to receive them, take physical possession.
If your order has not arrived, contact [hello@songscape.co.uk](mailto\:hello@songscape.co.uk) so we can investigate.
7. Cancellations and returns
For standard catalogue prints, including framed and unframed prints, you can notify us that you wish to cancel within 14 days after delivery. You then have a further 14 days to return the goods.
Email [hello@songscape.co.uk](mailto\:hello@songscape.co.uk) with your order number or other proof of purchase. We will provide the appropriate return address and instructions. Please contact us before posting items so we can direct them correctly. Our approval is not required to exercise your statutory cancellation right.
You are responsible for the direct return postage cost when you change your mind.
You may unpack and inspect your print as you would in a shop. Please return it securely packaged. We may deduct any reduction in value caused by handling beyond what is necessary to inspect the item, where permitted by law.
Standard catalogue prints are not considered personalised simply because they are printed after ordering. Discounted items have the same statutory cancellation rights as full-price items.
For further details, including refund timing, see our Return and Refund Policy.
8. Personalised and bespoke orders
The statutory change-of-mind cancellation right does not normally apply to artwork made to your individual specifications or clearly personalised for you. We will identify these products before purchase.
This exception does not affect your rights if the goods are faulty, damaged or not as described.
9. Damaged, faulty or incorrect orders
If your order arrives damaged, faulty or incorrect, email [hello@songscape.co.uk](mailto\:hello@songscape.co.uk) with your order details and a description of the issue.
Photographs of the item and packaging can help us investigate, where available.
We will provide an appropriate remedy in accordance with your consumer rights, which may include a refund, repair or replacement. Where a return is necessary, we will arrange a suitable method and cover reasonable return costs.
Our change-of-mind return period does not restrict your rights concerning faulty goods.
10. Intellectual property
Purchasing a print gives you ownership of the physical item. It does not transfer copyright or other intellectual property rights in the artwork.
You may display your purchased print in your home or business premises. You must not reproduce the artwork, sell copies or use it to manufacture other products without the necessary permission.
Rights in third-party names, trademarks and other protected material remain with their respective owners.
11. Reviews and feedback
If you submit a product review for publication, you permit us to display it and use it in marketing relating to SongScape, subject to our Privacy Policy and applicable law.
Your submissions must be truthful and must not infringe another person’s rights or contain unlawful or abusive material.
We will seek separate permission before using private customer photographs or correspondence in marketing.
12. Privacy and third-party services
We handle personal information in accordance with our Privacy Policy.
Shopify and our payment, production and delivery partners may process information needed to operate the store and fulfil orders. Relevant details are explained in our Privacy Policy.
Links to third-party websites are provided for convenience. Their own terms and privacy policies apply when you use those websites.
13. Website availability and errors
We aim to keep our website accurate and available, but occasional errors or interruptions may occur.
If a significant pricing or product-description error affects your order, we will contact you to explain it and agree how to proceed. We will not impose an increased price on an accepted order without your agreement.
14. Our responsibility to you
We are responsible for foreseeable loss or damage caused by our breach of these terms or failure to use reasonable care and skill.
We do not exclude or limit liability where doing so would be unlawful, including liability for fraud, death or personal injury caused by negligence, or breach of your statutory consumer rights.
These terms are intended for consumer purchases. If you are buying for resale or need a wholesale arrangement, contact us to agree appropriate business terms.
15. Changes to these terms
We may update these terms for future use of our website and future purchases. The version applicable when your order is accepted will continue to govern that order unless we agree otherwise.
16. Governing law
These terms are governed by the law of England and Wales.
If you are a consumer living elsewhere, any mandatory protections available under applicable consumer law remain unaffected. Nothing in these terms prevents you from bringing proceedings in a court available to you under applicable law.
17. Contact and complaints
For questions about these terms, orders, cancellations or complaints, email:
[hello@songscape.co.uk](mailto\:hello@songscape.co.uk)
Please include your order number, where applicable, and explain the assistance you need.